Phar Lap Commercial Cleaning – Frequently Asked Questions (FAQ)
General Questions
What services does Phar Lap Commercial Cleaning provide?
Phar Lap offers a full range of commercial cleaning services, including office cleaning, retail and hospitality cleaning, industrial site cleaning, carpet and upholstery care, floor maintenance, window cleaning, sanitation services, and customised cleaning programs for specialised environments.
Which areas do you service?
We proudly service the Greater Wellington Region, including Upper Hutt, Lower Hutt, Wellington City, Porirua, and surrounding areas. If you’re unsure whether we cover your location, we’re always happy to confirm.
Do you offer one‑off cleans as well as regular contracts?
Yes. We provide:
- One‑off deep cleans
- Regular scheduled cleaning (daily, weekly, fortnightly, or custom)
- Seasonal or post‑event cleaning
- Move‑in/move‑out commercial cleaning
Health, Safety & Quality
Do you use eco‑friendly cleaning products?
Yes. We prioritise environmentally responsible products that are safe for your staff, customers, and surfaces while still delivering high‑performance cleaning results.
Are you insured?
Yes. Phar Lap Commercial Cleaning carries full public liability insurance and complies with all New Zealand workplace health and safety requirements.
How do you ensure consistent quality?
We use structured cleaning checklists, regular site audits, and open communication with clients. If something needs adjusting, we act quickly.
Scheduling & Pricing
How do you determine pricing?
Pricing is based on factors such as:
- Size of the premises
- Frequency of cleaning
- Type of services required
- Level of foot traffic or industry‑specific needs
We provide free, no‑obligation quotes after assessing your site.
Can you clean outside normal business hours?
Yes. We offer flexible scheduling, including early mornings, evenings, and weekends, to minimise disruption to your operations.
Is there a minimum contract length?
We offer flexible contract options. Long‑term agreements are available, but not required. Many clients start with a trial period.
Customisation & Special Requests
Can you tailor a cleaning plan to our business?
Definitely. Every business is different, so we create customised cleaning plans based on your space, industry, and priorities.
Do you provide emergency or short‑notice cleaning?
Yes, subject to availability. For urgent situations—spills, accidents, or unexpected events—contact us and we’ll do our best to respond promptly.
Billing & Administration
How do I receive invoices?
Invoices are typically emailed monthly, but we can adjust the schedule to suit your business.
What payment methods do you accept?
We accept bank transfer and other standard business payment methods. If you need alternative arrangements, we’re happy to discuss them.
What if I need to change or cancel a scheduled clean?
Just contact us—preferably with reasonable notice—and we’ll adjust your schedule as needed.
Getting Started
How do I request a quote?
Simply reach out via phone, email, or our website contact form. We’ll arrange a site visit and provide a tailored quote.
How quickly can you start?
In many cases, we can begin within a week of confirming your service plan. For urgent needs, we’ll do our best to accommodate a faster start.